NOC Analyst & Desktop Support Specialist

Reliable Infrastructure, Seamless Support.

Award-winning Senior IT Support & NOC Analyst with over 10 years of experience managing mission-critical enterprise systems, Operational Technology (OT) networks, and infrastructure support. Proven expertise in Active Directory administration, virtual desktop infrastructure (VDI), automated image deployments (SCCM/MDT), and cross functional incident resolution. Skilled in server administration, networking, and security protocols across complex corporate and field environments.

Broken Arrow / Tulsa, OK CompTIA A+, Net+, Sec+ B.T. Info Assurance (GPA 3.8)

Glenn Helmuth

System Admin & Tech Lead

Clearance/CNSS CNSS 4011, 4012, 4013
Location Broken Arrow, OK

Core Expertise

Windows Server Active Directory ServiceNow OT Networks VDI & VPN MDT / SCCM
Career History

Work Experience & Resume

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Professional Summary

Award-winning Senior IT Support & NOC Analyst with over 10 years of experience managing mission-critical enterprise systems, Operational Technology (OT) networks, and infrastructure support. Proven expertise in Active Directory administration, virtual desktop infrastructure (VDI), automated image deployments (SCCM/MDT), and cross-functional incident resolution. Skilled in server administration, networking, and security protocols across complex corporate and field environments.

Current / Recent

NOC Analyst

ConocoPhillips | Bartlesville, OK

Sept. 2026 – Present
  • Actively monitor, triage, and troubleshoot enterprise business and Operational Technology (OT) networks to maintain maximum system uptime.
  • Manage call out bridge calls and trouble tickets with infrastructure providers.
  • Manage incident lifecycle, request fulfillment, and SLA tracking within ServiceNow.

NOC Analyst

OneOK | Tulsa, OK

Nov 2024 – June 2026
  • Delivered after-hours technical resolution for business and OT networks, supporting critical hardware, system applications, and specialized software.
  • Performed real-time network monitoring, proactive troubleshooting, and outage mitigation.
  • Maintained active enterprise accounts, permissions, and device objects across Active Directory and ServiceNow.
  • Supported remote and hybrid workforces through VDI and VPN troubleshooting.

Tier 2 Desktop Support Technician

Magellan Midstream Partners | Tulsa, OK

Oct 2022 – Oct 2024
  • Delivered comprehensive Tier 2 onsite and remote desktop/network support for OT and enterprise environments.
  • Provisioned, imaged, configured, and deployed workstations and laptops for both local and field staff.
  • Administered user assets, access control, and computer objects in Active Directory and ServiceNow.

Desktop Support Specialist

HCL America | Tulsa, OK

Nov 2021 – May 2022
  • Provided dedicated remote desktop support for Dover Corporation users and on-site technical support for SWEP Corporation.
  • Managed hardware lifecycle deployments, configuring and provisioning new endpoint assets for remote and local users.
  • Handled user accounts, group policies, and workstation management via Active Directory.

Endpoint Administrator

CommunityCare HMO | Tulsa, OK

Nov 2018 – June 2021
  • Designed and built a Microsoft Deployment Toolkit (MDT) server, fully automating application installations during the imaging process.
  • Spearheaded an enterprise-wide Windows 10 migration using MDT and Windows Deployment Services (WDS).
  • Provided Tier 1-2 HelpDesk support and user administration across VDI, VPN, and hardware environments.

Advanced Technician

Phillips 66 (via ABBTech / SmarTech) | Bartlesville, OK

Oct 2017 – Oct 2018
  • Led a team of deployment technicians during major hardware refresh and OS migration projects.
  • Utilized System Center Configuration Manager (SCCM) to deploy custom Windows 10 images to new hardware for remote and onsite personnel.

Senior Network Technician

Realize Information Technology | Tulsa, OK

Jan 2013 – Aug 2017
  • Designed, deployed, and maintained Windows Server infrastructure (2003-2016, VMware, Hyper-V, Citrix) for 40+ SMB clients.
  • Managed high-availability Hyper-V failover clusters integrated with Dell EqualLogic SANs and PowerVault storage appliances.
  • Provided multi-protocol remote access support (SonicWALL, OpenVPN, RDP) for over 150 end users across multiple industries.

Education & Academic Leadership

Bachelor of Technology (B.T.)

Information Assurance & Forensics

Oklahoma State University Institute of Technology (OSUIT)

Dec 2006
  • GPA 3.8 — President's Honor Roll
  • President of Association of Information Technology Professionals (AITP)
  • Member of Phi Theta Kappa Honor Society

Associate Degrees (3 Majors)

Computer Systems Technology

OSU-Okmulgee

Graduated 1999

Majors completed:
• Computer Systems Technology
• Computer Systems Technology - Internet/Intranet
• Computer Systems Technology - Application Development

Technical Inventory

Certifications & Proficiencies

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CompTIA Certified

Career ID: COMP001003404645

A+ Computer Tech Network+ Security+

CNSS Federal Certificates

Committee on National Security Systems

  • • 4011: Info Systems Security (INFOSEC)
  • • 4012: Designated Approving Authorities
  • • 4013: System Administrators (SAs)

ICCP & National Awards

Certification # 250183 (ACP)

2nd Place: AITP National Webmaster Competition

3rd Place: AITP National PC Troubleshooting

Glenn Helmuth

Oklahoma Native & Tech Enthusiast

Hometown: Pryor Creek, OK (Pryor High School)
Community: Eastland Baptist Church, Tulsa
Family: Married to Kayla (Broken Arrow), 1 Daughter (Samantha)
Personal Profile

About Glenn

I grew up in Pryor Creek, OK and graduated from Pryor High School. I earned 3 Associate degrees from OSU-Okmulgee in 1999 covering Computer Systems Technology, Internet/Intranet Systems, and Application Development.

Driven by an interest in cybersecurity and enterprise infrastructure, I returned to OSUIT to complete my Bachelor of Technology in Information Assurance & Forensics (2006), graduating with a 3.8 GPA on the President's Honor Roll while serving as AITP Chapter President.

Over the past two decades, I've supported critical networks ranging from regional healthcare providers (CommunityCare HMO) and energy sector leaders (Phillips 66, OneOK) to enterprise desktop deployments.

Outside of IT operations, my wife Kayla works at Boston Avenue Weekday School in Broken Arrow, and our daughter Samantha was born in 2008. We actively attend Eastland Baptist Church in Tulsa.

10+ Years Field Experience
40+ Enterprise Clients Managed
3.8 Honors Academic GPA
Get In Touch

Contact & Quick Links

Reach out via email, phone, or mail. Direct resume copies available on request.

Primary Email

Direct personal & professional inquiries

glenn@internetlords.com

Resume Dispatch

Request an instant emailed copy

resume@internetlords.com

Phone & Mail

Direct call or postal contact

Phone: (918) 625-6454 / (918) 289-2664

Address: 114 W 2nd St #795, Sand Springs, OK 74063

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